📌 Customer Service Consultant – Withdrawals (x9)
📍 Location: Durban
💰 Salary: Market-Related
📄 Job Type: Permanent
🔍 Sectors: Hospitality | Sales | Customer Service
📅 Apply Before: April 11, 2025
🏢 Employer: Hollywoodbets
Join Hollywoodbets, South Africa’s leading gaming and entertainment brand! From humble beginnings in Durban to a global presence across Africa and the UK, we’re expanding our Purple Team and looking for 9 Customer Service Consultants to handle withdrawals efficiently and professionally.
🚀 Are you ready to shine? This is your chance to be part of a fast-paced, dynamic, and thrilling industry!
🎯 Role Overview:
As a Customer Service Consultant, you will be responsible for processing withdrawals and handling customer inquiries with accuracy, efficiency, and professionalism. You will also monitor transactions, resolve account-related issues, and ensure compliance with company policies.
📝 Key Responsibilities:
✔ Process Withdrawals: Verify and process customer withdrawals after successful compliance checks.
✔ Resolve Customer Queries: Address withdrawal-related concerns via phone, email, and online platforms.
✔ Investigate & Resolve Issues: Work with internal and external stakeholders to resolve account discrepancies.
✔ Fraud Monitoring: Identify and escalate any suspicious or unusual activity.
✔ Manual Payments: Prepare and submit manual payment requests to the Treasury team.
✔ Support Operations: Assist with ad-hoc tasks based on business needs.
🎓 Minimum Requirements:
📌 Experience & Skills:
- Previous Contact Centre Experience (Essential)
- Strong Administrative & Data Processing Skills
- Excellent Communication & Problem-Solving Skills
- Attention to Detail & Accountability
📌 Advantageous:
- Diploma/Degree in a relevant field
💼 Why Join Hollywoodbets?
✔ Be Part of an Expanding Global Brand – Operate across South Africa, Mozambique, Kenya, Ireland, and the UK.
✔ Career Growth & Development – Learn from the best and grow in a company that values its employees.
✔ Work in a Fast-Paced & Exciting Industry – Every day brings new challenges and opportunities.
📝 How to Apply:
📩 Submit your application here before April 11, 2025.
Join Hollywoodbets as a Customer Service Consultant (Withdrawals) in Durban! 9 positions available. Apply now and be part of a dynamic, fast-growing team.
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