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CRM Business Data Analyst
Advert reference: cartr_000216
Advert status: Online
Apply by: 5 March 2022
Position Summary
Industry: Automotive Sector
Job category: Sales and Purchasing
Location: Rosebank
Contract: Permanent
Remuneration: 25 000 plus incentives
EE position: No
Introduction
Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? We’re a world-leading smart mobility tech company with over 1,300,000 subscribers across 23 countries, and we’re looking for a CRM Business Analyst to join our team!
Job description
Responsibilities:
Write SQL queries to create and generate sales reports and adhoc reporting based on business requirements.
Use the SQL queries in a BI Tool to visualize and organize the data
Data extraction
Business insights and analysis on data extracted to help stakeholders make business decisions
Maintain the integrity of the user data and sales hierarchy on CAMS
Maintain the sales staff CAMS user access
Ensure data accuracy of the sales and fitment numbers between CAMS and CRM
Training all new employees on CRM
Monthly CRM refresher training
Updating the CRM manual
Monitoring system usage and performance of all RM’s and Voice Loggers
Minimum requirements
National Senior Certificate / Grade 12
Degree in Business Management
Advanced Excel
Good understanding of CRM, Salesforce or any other customer engagement platform
Experience using BI Tools, Sisense is preferable
Experience in a sales environment
Excellent attention to detail and accuracy
Excellent written and oral communication skills is a MUST
Demonstrate the ability to multi-task and follow-through
Ability to rapidly adapt to changing business needs and priorities
Let me know if you need assistance.