Relevant tertiary qualification in IT or IT Management

 Location: Cape Town, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

To effectively lead the Service Desk Technology Services team to contribute to the business objectives by enabling agents to meet agreed set targets while focusing on internal client service and support.

Qualifications

Minimum:

Grade 12 National Senior Certificate

Relevant tertiary qualification in IT or IT Management

ITIL Foundations

Microsoft Office 365

Ideal:

A+, N+

ITIL Expert

Experience

Minimum:

At least 3 - 5 years’ proven service desk and technical support experience

2-3 years having responsibility for oversight and leadership of people

IT User support Experience

ITSM toolset or similar experience

Ideal:

Experience in a technical support environment

Capitec Bank, Financial services and retail experience

Knowledge

Minimum:

Contact Centre Operations, Service Desk or Desktop Support

Stakeholder relationship engagement and management

Responsibility for delivery in a fast-moving environment

Functional experience relevant to service support and service desk analyst

People management principles and practices

Business acumen

Ideal:

Previous people management or supervisory experience

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Planning, organising and coordination skills

Attention to Detail

Change Management Skills

Negotiation skills

Reporting Skills

Competencies

Deciding and Initiating Action

Leading and Supervising

Working with People

Presenting and Communicating Information

Analysing

Planning and Organising

Delivering Results and Meeting Customer Expectations

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity