Online Administrator - Hemingways

• East London

• Salary: Market Related

• Job Type: Permanent

• Sectors: FMCG General

• Reference: 53764

Vacancy Details

Employer: CB Division

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Hemingways store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

Minimum Requirements...

Essential:

• Grade 12 / Matric

• Minimum of 1 years’ experience in a relevant retail environment

• Computer literate – MS Office and Internet browser administration

 

Job Specification

• Promote the ultimate superior customer relations experience for all Click & Collect users.

• Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.

• Stay up to date with all e-mail and system queries and act accordingly.

• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.

• Identify opportunities to reduce customer wait times upon picking at stores.

• Report any system issues as soon as it appears to enhance customer experiences.

• Correctly pick and pack parcels to avoid customer discrepancies.

• Resolve any customer queries in the fastest and most appropriate way possible.

• Inform management of any unresolved customer matters.

• Maintain regular communication with management and up to date feedback regarding online operations.

• Implement all new operations as required by management.

 

Competencies

Essential:

• Understand best practices related to Click and Collect in-store operations

• Customer Service driven and focus on quality

• Exceptional communication and active listening skills

• Customer service skills

• Attention to detail

• Deadline driven

• Problem solving skills

• Patient, honest and trustworthy

• Time management and accountability

 

Advantageous:

• Understand basic of Online shopping (e-Commerce) in South Africa

• Bilingual

 

Special conditions of employment:

• Willing and able to work retail hours

• Reliable transport

• South African citizen

• Clear credit and criminal records

 

Remuneration and benefits:

• Market related salary

• Medical aid

• Provident fund

• Staff account

 

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETE.

 

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

APPLY HERE

Apply before Feb 24 2023