Sales Assistant: East Rand Mall

Introduction

To provide high-class customer service and to increase the company’s growth and revenue through
sales maximization.

KEY AREAS OF RESPONSIBILITY:

Customer Service

Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
Actively and consistently implement upselling and cross-selling techniques to increase UPT, ATV, Conversion and Turnover.
Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
Representing the brand, adhering to uniform policy and grooming standards, presentable and professional on the sales floor.

Visual Merchandising

Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers
Steam, tag, price, hang, fold, replenish product and optimize space
Understand and follow VM guidelines and practices to maintain a positive shopping experience for all customers

Stock Control

Monitor stock levels on the sales floor and assist with replenishing walls and tables
Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process
Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements
Receive and unbox product timeously when delivered, actively replenish on a daily, weekly and when required

Daily Operations and Housekeeping

Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster
Process customer transactions accurately and efficiently using POS system, cash handling, variance schedule updated, credit/debit card and payment methods
Ensure the cleanliness and tidiness of the store, including organising merchandise, sweeping floors, cleaning displays and surfaces and maintenance of general housekeeping

SKILLS AND PERSONAL ATTRIBUTES: